Cookie Policy

Chandra Stores, chandrastores.co.uk

Last updated: 8 October 2026

This Cookie Policy explains how we use cookies and similar technologies on chandrastores.co.uk, and how you can control them. It should be read together with our Privacy Policy.

1. What cookies are

1.1 A cookie is a small file placed on your device when you visit a website. Similar technologies include pixels, tags, software development kits and local storage. In this policy we refer to all of them as cookies.

1.2 Cookies allow a website to remember your actions and preferences, to operate essential functions such as a shopping basket and checkout, to understand how the website is used, and in some cases to support advertising.

2. The categories of cookie we use

Strictly necessary cookies

2.1 These cookies are required to provide the service you have asked for. They support the shopping basket, checkout, signing in to your account, security, fraud prevention, load balancing and recording your cookie preferences.

2.2 These cookies do not require your consent, and the website cannot function properly without them.

Preference cookies

2.3 These cookies remember choices you make, such as your delivery postcode, language or display settings, so that the website works the way you have set it up.

2.4 These cookies are used solely to adapt the appearance and functioning of our website to your preferences. They do not require your consent, but you may object to them at any time, free of charge, using the Cookie Settings link in the footer of our website. If you object, we will stop using them.

Analytics cookies

2.5 These cookies tell us how our website is used, such as which pages are visited, which products are viewed and where visitors encounter difficulty, so that we can improve the site.

2.6 Where analytics cookies are used solely to collect information about how our website is used with a view to improving it, they do not require your consent, but you may object to them at any time, free of charge, using the Cookie Settings link in the footer of our website. If you object, we will stop using them.

2.7 Where an analytics tool also shares information for advertising, profiling or tracking across other websites, it is treated as a marketing cookie and we will set it only with your consent.

Marketing cookies

2.8 These cookies are used to measure the performance of our advertising, and to show you advertising for our products on other websites and social media platforms.

2.9 We set marketing cookies only where you have given your consent, and you may withdraw that consent at any time.

3. Your choices

3.1 When you first visit our website you will see a cookie banner. You may accept all cookies, reject all non-essential cookies, or choose which categories to allow.

3.2 Rejecting is as easy as accepting. The reject option is presented at the same level, with the same prominence, and requires no more clicks than accepting.

3.3 No non-essential cookie is set before you have made your choice, other than those that are exempt from consent as described in clause 2.

3.4 You can change your choices at any time using the Cookie Settings link in the footer of every page.

3.5 You can also control cookies through your browser settings, and delete cookies already stored on your device. Blocking all cookies will prevent parts of our website, including checkout, from working properly. Instructions are available in the help section of your browser.

3.6 Refusing non-essential cookies does not restrict your access to our website or to any part of our range.

4. The cookies we use

4.1 The table below lists the cookies and similar technologies used on our website. Items marked local storage are kept in your browser and are never sent to anyone else. We review this table whenever our website or the services we use change.

Cookie	Provider	Purpose	Category	Duration	Consent required
_shopify_essential	Shopify	Keeps your basket, checkout, sign-in and security working	Strictly necessary	1 year	No
cart	Shopify	Remembers the items in your basket	Strictly necessary	2 weeks	No
keep_alive	Shopify	Keeps your session active while you move through checkout	Strictly necessary	2 weeks	No
secure_customer_sig	Shopify	Keeps you signed in to your account	Strictly necessary	1 year	No
localization	Shopify	Shows prices in pounds sterling for the United Kingdom	Strictly necessary	2 weeks	No
_tracking_consent	Shopify	Records your cookie choices	Strictly necessary	1 year	No
_cmp_a	Shopify	Applies your cookie choices across the website	Strictly necessary	1 day	No
cs-postcode (local storage)	Chandra Stores	Remembers your delivery postcode so we can show delivery options for your area	Preference	Until you clear it	No, objection available
cs-viewed (session storage)	Chandra Stores	Makes sure each product is counted only once per visit in our anonymous counts of product views and basket additions. No personal information is recorded	Statistics	Until you close the browser tab	No, objection available
cs-visit (local storage)	Chandra Stores	Groups the pages you view, your searches, your basket changes, the checkout steps you complete, how quickly pages load and any errors on them into one visit, so that we can see how our website is used and improve it. If you are signed in, the visit is linked to your account. Visit records are deleted after 90 days	Analytics	Until you clear it; a new visit starts after 30 minutes of inactivity	No, objection available
cs-seen (local storage)	Chandra Stores	Holds a random identifier for this browser, so that we can tell new visits from returning ones and see how a visit that led to an order first reached us. It does not contain your name or contact details	Analytics	Until you clear it	No, objection available
cs-promo (local and session storage)	Chandra Stores	Remembers that you have seen our current promotion so it is not shown again on every page or for the next few hours	Preference	Until you clear it	No, objection available
cs-wish (local storage)	Chandra Stores	Remembers the products on your wishlist	Preference	Until you clear it	No, objection available
cs-hint-off and cs-postcode-skip (local storage)	Chandra Stores	Remembers that you have dismissed a hint or the postcode prompt	Preference	Until you clear it	No, objection available
cs-synced and cs-unsent (local storage)	Chandra Stores	Keeps your saved wishlist and postcode in step with your account	Preference	Until you clear it	No, objection available
_shopify_analytics	Shopify	Tells us how our website is used, so that we can improve it	Analytics	1 year	No, objection available
_shopify_marketing	Shopify	Measures which marketing brought you to our website	Marketing	1 year	Yes

4.2 Shopify publishes the full list of cookies its platform may set, with current durations, at shopify.com/legal/cookies.

5. Third-party cookies

5.1 Some services used on our website set their own cookies. These may include:

our e-commerce platform and website host;
our payment providers;
our analytics provider;
our email and text message marketing platform;
our product review platform;
advertising platforms and social media services; and
providers of content embedded on our pages, such as video players and maps.

5.2 Where a third party sets cookies through our website, that third party is responsible for its own use of the information collected. Each provider is named in the cookie table above, and its privacy notice is available on its own website.

6. Do Not Track

6.1 Some browsers offer a Do Not Track setting. There is no common industry standard for responding to it, and our website does not currently respond to Do Not Track signals. Use the Cookie Settings link on our website to control cookies.

7. Changes to this policy

7.1 We will update this policy whenever our website, the technologies we use or our cookie usage changes. The current version, with the date it was last updated, is published on this page.

8. Contact

8.1 For questions about cookies or privacy, contact us through chandrastores.co.uk/pages/contact.

NEW CHANDRA STORES LIMITED trading as Chandra Stores

Registered in England and Wales, company number 12223357

Registered office: 32 Woodford Avenue, Ilford, England, IG2 6XQ

Email: support@chandrastores.co.uk. Telephone: 07506 334497