The questions we get asked most. If yours is not here, send us a message and we will come back to you within one working day.
Delivery
How much is delivery?
Standard delivery starts at £2.99. Orders over £100 are delivered free.
When will my order arrive?
Order before 8pm and we aim to have it with you the next day. Put your postcode in at the top of any page and the delivery estimate on each product will update to your area.
Do you deliver to my postcode?
We deliver across mainland UK. Enter your postcode and the site will tell you what is available where you are before you get as far as the basket.
Can I collect instead?
Yes. Click and collect is available from the shop. Choose it at checkout and we will let you know when your order is packed and ready.
Products
Where do the ingredients and nutrition come from?
From the pack itself. We photograph the label on the product we are actually selling and type it out, so what you read here matches what arrives. Always check the pack on delivery as well, because manufacturers do change recipes.
I have an allergy. What should I look for?
Allergens are shown on the product page wherever the pack declares them, and the full ingredients list is there in every case. If a pack carries no allergen statement we do not invent one. When in doubt, read the label on arrival or ask us first.
Something in my order is out of stock. Will you substitute it?
No. We would rather refund the item than send you something you did not choose. You will be told before the order goes out.
How long will the dates be?
Tinned and dry goods go out with plenty of life on them. If anything is close to its best before date it is sold as a clearly marked offer, never quietly.
Do you sell catering sizes?
Yes. A fair bit of the range runs to larger tins, including catering tins of tomato paste and greens. If you need a case rather than a tin, ask.
Orders, payment and returns
Do I need an account?
No, you can check out as a guest. An account just saves your address and lets you track your order and reorder in a couple of taps.
How do I change or cancel an order?
Get in touch as soon as you can. Once an order is packed we cannot always stop it, but we will try.
What is your returns policy?
Unopened items can be returned within 30 days. Because we sell food, we cannot take back anything that has been opened unless there is something wrong with it. See the full returns policy for the detail.
Something arrived damaged or missing.
Message us with your order number and a photo and we will refund or replace it. No need to send a damaged tin back to us.
Still stuck?
Email or use the form on our contact page. If you would rather talk to someone, the shop details are on our stores.