Frequently asked questions

Within 5 miles of our shop, choose Local delivery at checkout. It costs £3.99, is free on orders over £25, and our own team brings it the same day when you order by 2pm, seven days a week. Later orders arrive the next day.

Everywhere else in England and Wales, Standard delivery is £5.49, £3.99 when you spend £30 or more, and free over £50 and takes 2 to 3 working days, tracked. Baskets over 20kg cost £5.49 plus £0.49 for each kilogram above 20kg, up to 50kg, whatever you spend. Standard delivery costs more, so if you live within 5 miles, pick Local delivery. Check the cost for your postcode and basket. You will always see the charge at checkout before you pay.

No, there is no minimum order. Within 5 miles of our shop, Local delivery is £3.99 and free over £25. Everywhere else, delivery is £5.49 under £30, £3.99 when you spend £30 or more, and free over £50.

Within 5 miles of our shop, orders placed by 2pm arrive the same day with our own team, seven days a week. Choose Local delivery at checkout. Later orders arrive the next day, weekends included. Everywhere else in England and Wales, delivery takes 2 to 3 working days, tracked.

Yes, within 5 miles of our shop. Order before 2pm on a Saturday or Sunday, choose Local delivery at checkout, and our own team brings it the same day. It costs the same as on a weekday: £3.99, free over £25. We do not deliver at the weekend outside 5 miles.

Not at the moment. Within 5 miles, orders arrive the same day if placed before 2pm, otherwise the next day, seven days a week. Everywhere else in England and Wales, delivery takes 2 to 3 working days, tracked. You can also choose free click and collect from our shop at checkout.

Yes. We email you when your order is dispatched or out for delivery. Orders outside 5 miles of our shop are sent with tracking from our courier partner, usually arriving in 2 to 3 working days; within 5 miles our own team delivers the same day if you order before 2pm, any day of the week.

We deliver to addresses in England and Wales. We do not deliver to Scotland, Northern Ireland, the Isle of Wight, the Isles of Scilly, the Isle of Man, the Channel Islands or overseas. Enter your postcode on our delivery page to see every option, price and delivery day for your address.

Yes, anywhere in England and Wales. Outside 5 miles of our shop, orders go by tracked standard delivery and usually take 2 to 3 working days, at £5.49 under £30, £3.99 from £30 and free over £50. Baskets over 20kg cost £5.49 plus £0.49 for each kilogram above 20kg, up to 50kg, whatever you spend.

Yes. We deliver fresh and chilled products anywhere in England and Wales, in insulated packaging that keeps them cold on the way. Within 5 miles of our shop, our own team can also deliver the same day if you order before 2pm, any day of the week.

We pack chilled and frozen products in insulated packaging sized to the length of the journey, wherever we deliver in England and Wales.

Yes. Choose Pick up at checkout and collect your order from our shop free of charge. Orders are usually ready in 4 hours, and we email you as soon as yours is ready. The shop address is shown at checkout and in that email. Please bring your confirmation email when you come in. Every product can be collected, including chilled, fresh, frozen and alcohol; for alcohol we may ask for photo ID, as our licence requires. You can collect at any time of day, and we hold your order for 24 hours after we email you. If your plans change, email us at support@chandrastores.co.uk.

We have over 250 products online now, starting with our Navratri range, and we are adding more every week. Our full range goes live on 1 November 2026.

We opened on 9 October 2026 with our Navratri range and a first selection from our shelves. We are adding more products every week, and our full range goes live on 1 November 2026. If you cannot find something yet, send us a message and we will tell you when it will be online.

Yes, please do. Send us a message with the product name and pack size. We are adding more products every week, and requests help us decide what goes online next.

Join our offers by email at the bottom of any page. We send new stock and reductions no more than once a week, and you can unsubscribe at any time.

Our Navratri range has vrat flours and staples, ghee and oils, vrat spices, dry fruits and nuts, makhana and snacks, sweet making and prasad essentials, drinks and puja items, all on our Navratri page.

No. If we cannot supply an item we refund it in full, together with any delivery charge that relates to it, and we tell you before the order goes out. You will never receive something you did not choose.

We do not substitute products. If we cannot supply an item, we will tell you and refund it in full, together with any delivery charge for that item.

Allergens are shown on the product page wherever the pack declares them, and the full ingredients list is there in every case. If a pack carries no allergen statement we do not invent one. Manufacturers do change recipes, so always check the label on arrival as well, or ask us first.

Yes, alcohol is sold under our premises licence. You must be 18 or over to buy it, you confirm this at checkout, and we operate Challenge 25 at the door. If the person receiving the delivery looks under 25 our driver will ask for photo ID, such as a passport, a UK photocard driving licence or a PASS card. Without it the alcohol returns to the shop and we refund its price, though not the delivery charge, because the delivery was attempted.

We accept the payment methods shown at checkout. Payment is taken when you place your order. The delivery charge and any offers are confirmed in the basket and at checkout before you pay.

Get in touch as soon as you can, and at least 24 hours before dispatch where possible. We can usually stop a local order if you contact us before it leaves the shop, and a courier order if you contact us before it is dispatched. Once an order is on its way, your 14-day right to change your mind applies instead.

You can change your mind within 14 days of delivery and return sealed, ambient items in the condition you received them. Because we sell food, perishable goods and anything opened or unsealed cannot be returned unless there is something wrong with them. You pay the cost of posting a return, which is usually £3 to £5 for a small tracked parcel, or you can ask us to collect if you live in our local delivery area. The full policy is on our returns and refunds page.

Message us with your order number and a photo and we will refund or replace it. There is no need to send a damaged item back to us, and you pay nothing where the goods are faulty or not as described.

No, you can check out as a guest. An account saves your address and postcode, keeps your wishlist, and lets you track your order and reorder in a couple of taps.

Open the chat in the corner of any page, email support@chandrastores.co.uk, use the form on our contact page, or call 07506 334497. The phone line is open Monday to Saturday, 9am to 6pm, and we reply to messages within one working day.